All Posts By

Tom Heruska

Seven signs you need a bank management system

The days of struggling with your core system are over. Modern banks are adopting comprehensive bank management systems to supplement the core and make it easier for all staff members to perform their daily functionsSimply put, a bank management system is an enterprise solution that consolidates information across the bank, then provides workflow and other vertical solutions in a single, intuitive platform. But how does a bank know if they truly need a bank management system? If your bank is guilty of one or more of the following, it’s a good indicator that it’s time to implement one. 

  1. Using Word or Excel to store critical information 

We all use word processors and spreadsheets in our daily jobs. But banks cross a dangerous line when they begin storing critical information in these tools. Examples include using Word or Excel for credit administration “linesheets or loan/asset reviews. Spreadsheets are tempting to use for capturing loan information and calculations that don’t have a home in the core or elsewhere, but they have serious drawbacks that can leave your bank struggling. Modern bank management systems like BankPoint are designed to eliminate the use of spreadsheets for storing critical information off-line. 

  1. Storing files in local drive or shared drive 

Is your bank storing sensitive files in a shared drive, or worse, a local hard drive? By sensitive files, we mean anything containing information on loans, deposits, customers, or transactions, as well as imaged documents. In our analysis of banks’ data storage architecture, it’s common for us to discover files containing sensitive information (especially imaged documents) on shared drives (sometimes labeled “s: drive,” etc.). Why are banks using shared drives to store sensitive data? Usually, because they don’t know where else to put it. That’s one reason bank management systems exist – to provide a home for data and documents that don’t have a natural home elsewhere. 

  1. Renaming files based on date 

When is the last time you opened a spreadsheet containing critical information, then saved it as a different name with the date? This common usage pattern is another warning sign that you are misusing spreadsheetsInformation that changes over time (such as an annual loan review or appraisals) should be managed in a system that is smart enough to manage versions. sound bank management system will have this capability built in. 

  1. Emailing documents for approval 

If your bank is still using email to approve documents, such as risk rating changes, it’s time to considering implementing a bank management system. While email is simple and straight forward, there’s no easy way to see the audit trail in a single location, and there’s no way to guarantee that your credit policy is being followed. By using a bank management system, you can automatically enforce the credit policy via configurable workflows that are repeatable and consistent, while showing the audit trail in a single screen.

  1. Having multiple systems open at once 

Ask yourself, in the course of a day, how many different systems you have open on your desktopIf you find yourself switching between three or more systems regularly, that’s a sign that information is scattered across various systemswell-designed bank management system can significantly minimize the number of systems you have open by consolidating data into a single, easy to read platform, reducing desktop clutter, and streamlining your daily workflow. 

  1. Lots of copy/pasting 

Do you find yourself copying information from one system to another regularly? Perhaps you are copying loan balances from the core system into a spreadsheet or another system. Manual copying and pasting is a reliable indicator that your systems are not well integrated, and a bank management system may be in order. 

  1. Unable to clearly identify the system of record 

Every critical data element should have a single system of record, even though it may appear in multiple systems. Does everyone in the bank know the system of record for appraisals? What about risk ratings? Often the answer is “the core system,” but if these values are being updated and managed outside of the core, there’s a good chance the core is a secondary home that is only updated after the proper signoffs have occurred. Bank management systems with approval workflows and audit trails may be a more appropriate system of record that is controlled and published for all to see (including auditors and examiners).  

While bank management systems are not a panacea for all problems in a bank, they can fill in critical gaps between the core system and other processes. If the warning signs above are prevalent in your bank, we strongly encourage you to explore the adoption of a bank management system like BankPoint. The benefits will far outweigh the associated time and expense for years to come. 

All systems have gaps – here’s what you can do about it

Every year, hundreds of banks choose new systems to help improve their business operations. Each of these banks typically goes to great lengths to evaluate the new system and vendor, hoping to minimize the risk of a bad implementation or a system that doesn’t fit the bill. But how do banks really know if their evaluation is accurate? How can they be sure the new system will meet their needs?

BankPoint started as a consulting company, and we’ve been putting in banking systems for more than 20 years. In our experience, we’ve never seen a system that didn’t have gaps (a material deficiency in the system that didn’t meet the stated requirements). Furthermore, it’s nearly impossible to fully test a system during vendor demos, or even in a lab environment. Until the system is up and running in production, you won’t know for sure whether it will meet all your needs. There are simply too many variables and too many requirements, some of which have yet to be discovered.

Choosing the Right Vendor

So, what can banks do? How can they choose a system and sign a multi-year contract if they know there will be gaps, and what can they do to close the gaps once identified? The answer lies with the vendor. The evaluation of the vendor is, in many ways, more important than the evaluation of the system itself. Because we know there will be gaps, the vendor must be willing and able to close those gaps. In other words, the vendor must be flexible enough to bend but not break.

When selecting a system, we recommend focusing on two things: requirements fit and vendor flexibility. First, look for 80-90% coverage of your must-have features when evaluating system functionality against your requirements. Why not 100%? Because it’s nearly impossible to find a system that fits 100% of your requirements. Instead, look for a system that largely meets your needs but may require a few alterations. Second, be sure the vendor is flexible enough to adapt the system to your needs. Here’s where you fill in the other 10-20% of the missing requirements. If you choose the right vendor, they will help you fill in those gaps during the implementation process. But how, exactly, will they do that?

Closing Requirements Gaps

Once you’ve identified functional gaps (assuming there is an 80-90% fit in other areas) you should work with your vendor to close those gaps during the implementation using one of the following methods:

  1. Process Change

Often, you may discover that a requirement is not actually a business requirement, but rather a holdover from legacy processes. Many banks suffer from “we’ve always done it this way” syndrome, leading to a list of requirements that are not business requirements, but requirements rooted in the old way of doing things. A good vendor should always ask, “Why?” If you peel the onion on a requirement by asking, “Why is it done that way?”, it should eventually lead to a business need. If one of the answers is “because we’ve always done it that way,” it’s time to re-examine your process. Modern, robust systems will contain a bevy of best practices that you should be looking to adopt. The bank’s processes should strive to adapt to the system’s processes, rather than the other way around. With a little analysis, you may find that some of your requirements are not needed.

  1. Workarounds

For some gaps, workarounds may be sufficient. Work with the vendor to look for ways of meeting your requirements without enhancements. This usually involves adding a few extra steps to a process or utilizing multiple areas of the system to achieve the desired result. In many cases, workarounds can be a valuable approach to resolving system gaps, especially gaps that are not as critical. A good vendor should be able to recommend several workarounds for each requirements gap.

  1. System enhancements

When all else fails, consider system enhancements. If you’ve discovered a critical gap in requirements that can’t be adequately resolved with process change or workarounds, ask the vendor if it would be possible to enhance the system to provide the missing functionality. Depending on the size of the gap, an agile vendor should be able to develop that functionality during the implementation, so the feature is tested and ready before your launch date. If the gap is critical and you’ve discovered it early enough, you can even bake the enhancement into the contract, requiring the vendor to deliver the feature to your satisfaction within some time period, or you can terminate the agreement. Don’t hesitate to hold the vendor accountable for critical system gaps.

Of the three options above, system enhancements are usually the most difficult, depending on the complexity of the enhancement. This is where vendor flexibility comes into play and why the selection of the vendor is so critical. If the vendor is a large company, you may find that they are more rigid. Software changes can be challenging with larger vendors, leading to costly, time-consuming enhancements, or worse, no enhancement at all. If the vendor is a smaller or newer company, they may not have the maturity to develop critical enhancements on the fly. Look for a vendor in the sweet spot: big enough and mature enough to deliver on system enhancements, and agile enough to deliver the enhancements quickly. Talk to the vendor’s references and ask if they were able to deliver on system enhancements.

All systems have gaps. Your goal should be to discover those gaps as quickly as possible during the system evaluation process, or even during the implementation. If you’ve chosen the right vendor, they can help you close those gaps quickly so you can enjoy the benefits of your new system sooner than later.

Five reasons to automate your loan review process

All banks perform loan review. It’s an important part of a bank’s credit risk strategy and is even more critical in times of economic downturn. While some banks outsource their loan review process, others have an internal Loan Review department that is responsible for sampling a portion of the loan portfolio and performing individual reviews on a regular basis. For those banks that choose to perform these reviews themselves, many are still using manual processes that rely on spreadsheets or Word documents to create “line sheets” or other loan review templates. Based on our experience, many banks are still approaching loan review in this cumbersome, outdated manner. Here are 5 reasons banks should consider automating their loan review process with a system like BankPoint:

  1. Integration with the core system

Because loan reviews are performed at a “point in time” for a specific loan, the reviewer needs a snapshot of the loan details for a specific date. Usually, reviews will be performed in batch as for a sampling of loans. Without a loan review system, there is no easy way to populate a review template with the specific data values for the loans under review. Instead, users must hunt for this information within the core system or look it up in older reports. Once the data is identified, it must be manually copy/pasted from the source report to the loan review template. This is a tedious, error prone process that dramatically increases the reviewer’s workload and introduces risk.

Modern loan review systems like BankPoint are integrated with the core system and will automatically populate a loan review template with values from the loan as of the effective date, thereby eliminating manual error and streamlining the loan review process.

  1. Better team collaboration

With a spreadsheet-based process, a single user manages the loan review by editing the spreadsheet and sharing the file when complete. This discourages collaboration and makes it harder for other team members to review their work. With a multi-user loan review system, everyone is singing from the same sheet of music. Modern loan review systems like BankPoint contain online review templates, which contain analysis, narrative, notes, documents, findings, and recommendations. These templates can be seen by the entire team and reviewed as appropriate (with the proper permissions). Furthermore, the loan review manager(s) can see all reviews in a single system with easy drill down capability, so they are better able to oversee the team’s work and ensure adequate progress is being made.

  1. Easier planning

With most loan review systems, all reviews are maintained as part of a plan for a specific period and purpose. For example, “2nd Quarter CRE Loans” could contain a sampling of all commercial real estate loans over a certain dollar value that need reviewed as of June 30th. By capturing all reviews into a single plan, management can review and manage the team workload, assignment, review status, consolidated findings, and more. This allows for better internal planning and executive reporting.

  1. Automated approval workflow

Loan reviews by their nature are subject to review and approval, so most banks will have one or more people that examine the completed review and look for errors or adjustments. Without an automated system, the review process is relegated to paper files with sign-off cover sheets, or some sort of manual email approval process that is difficult to manage and track. With automated solutions like BankPoint, the approval process is built into the system. Once a review is completed and submitted for review, the system automatically routes it to the appropriate person based on the bank’s policies. Everyone can easily see if a review has been approved, where it is in the approval process, and the audit trail of who has approved it along the way.

  1. Reporting

As mentioned in a previous article, spreadsheets have numerous limiting factors, including limiting reporting capabilities. With an automated loan review system, banks can easily report on statistics, trends, next review dates, findings, reviewer and officer performance, and other metrics. This allows the loan review department to identify areas of improvement and become more efficient.

Financial institutions with internal Loan Review departments that are still using a spreadsheet-based approach for loan review are missing an opportunity to improve their process and outcomes by not adopting a modern, streamlined loan review system like BankPoint. In this article we’ve listed just five reasons we think they should consider upgrading. Contact us today to learn more and see how BankPoint can transform the way your loan review team works.

The problem with spreadsheets

Never in human history has such advanced technology been available to so many. We unlock our phones using facial recognition technology, check the weather using our voice, and operate home appliances remotely. With so much incredible technology available to all of us, why are we still relying on old fashioned technology like spreadsheets at the office?

From loan portfolio management to covenant tracking, bankers everywhere are using spreadsheets to track, compile, and organize important data. In our view, this is a serious problem, as spreadsheets can represent a significant threat to your organization. Here are 8 reasons you should ditch spreadsheets and upgrade your software systems to mitigate risk at your bank.

  1. Poor security

Spreadsheets have limited security options, and files can easily be emailed outside the organization. This is a violation of GLBA/NPPI regulations, and we are routinely surprised to receive emails with GLBA data included in attached spreadsheets.

  1. Prone to manual error

Copy and paste issues are a common problem that can lead to material errors in board reports and call reports. And the opportunity for simple mistakes, like deleting partial rows, is extremely dangerous. We’ve seen at least one case where a user deleted information and “shifted cells up”, which then attributed the balances and addresses of accounts to the wrong customers. The bank only realized the problem when they started getting calls from customers complaining about incorrect statements. Not good!

  1. Risk of data loss

Spreadsheets are often stored on a shared drive, or worse, a local hard drive that may not be backed up or properly secured. Bank employees are risking data loss by choosing to store critical information in spreadsheets stored in unmanaged locations.

  1. No access control

Spreadsheets offer few controls on who can read, update, and delete data, compared to a multi-user software system where varying levels of user privileges can be established.

  1. No data versioning

Users can’t easily see prior versions of data without saving multiple dated copies of the same spreadsheet. There’s also no audit trail, so there’s no way to tell what was changed and by whom. This is a common criticism from examiners and auditors.

  1. Single user model

In most spreadsheets, only one user can edit the information at a time, leading to data locking or a “last one wins” model for data entry. This discourages collaboration and again risks data loss.

  1. Data is not easily reportable

It’s difficult to report on data that is buried in spreadsheets. If a spreadsheet is acting as the “system of record” for key data values across the bank, this can present real headaches for enterprise reporting. How many hours are wasted “rolling up” data in spreadsheets for monthly reports?

  1. Data is not easily integrated

Spreadsheets are static and can create “mini-silos” of information that it difficult to share across systems. Poor system integration is a key problem in today’s community banks, and the widespread use of spreadsheets is only compounding the problem.

How to minimize the use of spreadsheets

With all the problems listed above, it’s easy to see why spreadsheets are less than ideal and should be avoided if possible. So, why are they so prevalent in banking today?

For starters, it’s important to recognize that spreadsheets are probably not the first choice for most people. Their use is predicated on the fact that many banking systems are outdated and difficult to use. Because core banking systems can be frustrating and limiting, many bankers feel they have no other option than to use spreadsheets to track and report on critical information. It should be noted that this problem isn’t limited to smaller community banks. In working with larger banks across the country (over $10B), we’re always surprised to see a reliance on spreadsheets.

No matter the size of your organization, the key to avoiding spreadsheets and their related problems is to upgrade your technology stack with more modern solutions. Systems like BankPoint can provide unparalleled data visibility across your organization while providing an outstanding user experience through an intuitive user interface. The result is happy employees that are empowered to do their jobs better and faster.

Spreadsheets can be useful tools for organizing data. But relying on spreadsheets to manage critical data at your bank is a recipe for disaster. By upgrading your software systems, you can help eliminate spreadsheets, thereby minimizing risk and achieving better outcomes for your bank.

Ready to eliminate spreadsheets at your bank? Contact BankPoint or schedule a demo today of our revolutionary bank management system.

How banks can streamline regulatory exams

As all bankers know, bank exams are an unwelcome but necessary part of life. As a friend of mine who owned a bank once said, “It comes with the dinner.” When teams of regulators descend on your bank, it can create a serious disruption in your operation and cause no small amount of stress for all parties involved. Most bankers just want the regulators to leave as quickly as possible so they can get back to normal. By upgrading your technology, you may be able to do just that. Here’s how you can streamline the exam process and help your bank come through exams with flying colors. 

The challenge with exams 

In order to understand how to speed up exams, it’s important to first acknowledge how tedious and outdated the current process can be. In our experience, many banks are still putting regulators in a conference room full of paper documents. When an examiner can’t find what they need in those files, they turn to the bank with questions, sending bank employees scrambling. This Q&A process can take days or weeks, and the entire experience is not only stressful, but it costs your bank precious time and resources while simultaneously disrupting normal operations. 

Why are banks still following this outdated process? Partially because that’s how they’ve always done it, but also because they don’t see another option. Thankfully, there is a better answer. With the right software, you can speed up the exam process and limit headaches for both you and examiners. 

Streamlining exams 

To streamline the exam process, consider adding software like BankPoint to your organization. BankPoint integrates with your core banking system and includes a comprehensive set of tools that can speed up exams by making information more accessible to examiners. 

In one case study, FDIC examiners used BankPoint’s interface from their FDIC offices to review the bank’s loan portfolio and imaged documents, thereby eliminating paper files and making the entire process easier and more comfortable. Because regulators can’t access a bank’s network directly, any electronic review system must be accessible remotely. With BankPoint, examiners never have to leave their office and can log in using a user profile that limits them to the specific information they need. Instead of spending days preparing paper files for review, the bank can simply create an electronic portfolio within BankPoint that is ready for access by examiners. 

By bringing the exam process into the digital age, your employees can focus on their normal tasks and you can save valuable time and resources. We talked to one FDIC lead examiner-in-charge who used BankPoint to complete an exam, who said they did a week’s worth of work in a single day. 

“It’s the easiest system I’ve used in my 30 years of examining banks,” the examiner said. 

The benefits of faster exams 

The benefits of using software like BankPoint are twofold. First, it helps examiners do their jobs quicker, so they can be out of your hair faster. Second, being able to answer an examiner’s questions quickly and easily inspires confidence that your bank is being well managed. This may be the biggest benefit of all. Examiners are there to find problems. If you can’t answer their questions, that’s not good. If you don’t even know where to find the answers, that’s worse. By demonstrating your ability to quickly identify and respond to questions with a system like BankPoint, you can show examiners that you are on top of your game. 

Here’s another thing to consider: As much as you don’t want examiners in your office, they likely don’t want to be there any longer than they have to. Examiners are human after all, and nobody wants to spend weeks sitting in a conference room poring over paper documents. If you can minimize the pain and make their jobs easier, it may not shield you from criticism, but it can make the experience more pleasant for everyone involved. Considering the power that examiners have over your bank, it’s never a bad idea to make their lives a little more comfortable. 

Exams and audits are a necessary part of the banking industry. But with the right technology, you can shorten the process, limit risk, and get your banking operation back to business as usual. 

Tired of the burden the exam process puts on your bank? Contact BankPoint or schedule a demo today to see how our powerful software solution can limit risk and streamline exams for your organization. 

Managing credit risk in the downturn

The economic fallout from the coronavirus pandemic has been nothing short of extraordinary. Unemployment is skyrocketing and the federal government has been scrambling to provide relief to affected industries and businesses. Stimulus packages and cash reserves will help many businesses survive for a while, but the longer the crisis lasts, the more problem loans we’ll see. That means banks need to start preparing their operations now for the wave of special assets that’s soon to come. 

History lessons 

The current health crisis is unprecedented. But to understand how banks will need to react to the subsequent economic downturn, we only need to look back a few years. 

Following the financial crisis of 2008, regulators became much stricter on commercial lenders, demanding better portfolio risk management, better controls, and better decision-making. You can be sure they won’t be late to respond to this crisis. Banks will need to have robust systems in place to track and manage special assets or risk regulatory intervention. The good news is that there is still time to prepare. 

Better special assets management 

BankPoint wants to help banks weather the storm, and encourage bankers to explore our special assets management solutions. 

With BankPoint’s intuitive interface, bankers can easily manage credit actions and help mitigate credit risk. Our system allows lenders to track new Paycheck Protection Program loans, deferment and forbearance requests, loan downgrades, watchlists, impairment reviews, and other credit actions. BankPoint also features a fully featured REO management module should your bank take on significant real estate assets. 

BankPoint has been around for years, survived regulatory scrutiny, and been battle-tested in economic conditions very similar to the ones we find ourselves in today. We’re confident we can help banks navigate these difficult times and reduce risk as much as possible. If you’re looking for ways to better prepare your bank for the economic downturn, please contact us today. 

BankPoint Loan Review System goes live at CenterState Bank

MCKINNEY, Texas, Jan. 7, 2020 /PRNewswire/ — BankPoint, a leading provider of enterprise banking software, announces the production release of the BankPoint Loan Review system at CenterState Bank.

BankPoint is pleased to announce that CenterState Bank, a $17B bank in Winter Haven, Florida, has adopted the BankPoint Loan Review system for use in its production loan review process. The system was chosen in 2019 after an exhaustive survey of leading loan review systems. “We looked at other systems but couldn’t find a solution that fit our process,” said Tom Sheffield, SVP – Loan Review Manager at CenterState Bank. “The BankPoint system fit most of our process out of the box and was flexible enough to adapt in other areas,” said Sheffield.

“Our loan portfolio has grown from $8B to $12B in the last year, and as a result our loan review volume has grown dramatically. We were using a manual process before adopting BankPoint – I can’t imagine how we would be keeping up without the BankPoint Loan Review system,” said Sheffield.

Tom Heruska, the CEO of BankPoint, said the BankPoint Loan Review system has been developed over the last 10 years by working closely with banks like CenterState to refine and enhance the system. “While every bank is different, most banks follow a similar process. The key is matching the bank’s existing templates,” said Heruska. “Most banks use a manual process involving Microsoft Word or Excel to draft each review. BankPoint integrates with the bank’s core system and automatically populates the template, allowing the manual process to be automated while preserving the look and feel of the reviews,” said Heruska.

“The BankPoint team has been great to work with, and was very responsive to our needs,” said Kristen Castro, VP of Loan Review at CenterState. “We’re happy to be up and running on the BankPoint system and feel confident we can handle the continued growth of the portfolio and associated reviews.”

BankPoint provides fintech solutions for banks and non-bank lenders throughout the U.S, Europe, and Asia. The company is based in McKinney, Texas.

Source CISION PR Newswire

Why it’s important to invest in the employee user experience

banking software

With digital banking now a necessity, many banks have made large investments in their consumer-facing apps and websites. Along with enhanced security, the goal is almost always to improve the user experience, commonly referred to as UX. This emphasis on high-quality UX has led to intuitive designs, innovative features and pleasing aesthetics for digital banking platforms. Unfortunately, this is not the case with many legacy banking systems.

Over the last 20 years, we’ve consistently heard from bankers who are frustrated by the clunky, outdated nature of their software systems. The consensus is that they’re hard to use, aren’t intuitive and simply aren’t designed for the needs of modern banking. Here’s why you should start treating employees like customers and invest in better UX for your bank management systems.

Lost productivity

The biggest problem with bad UX in employee-facing systems is a loss of productivity. When you use a poorly designed system, something that should take two or three clicks can instead take 10 clicks and multiple screens. A 10-second process can now take more than a minute. If you add that up over days, weeks or even years, it’s easy to see how big of an impact bad UX can have on productivity. By upgrading your system to a platform with better UX, employees can work faster, accomplish more and ultimately produce better results for your bank.

Increased risk

Because core banking systems are often so difficult to use, bankers tend to avoid them or only use them as a last resort. Instead, they’ll often turn to spreadsheets or other manual processes to manage their work. But spreadsheets come with their own set of problems. Among other things, they aren’t automatically updated, can easily become corrupted or deleted, and are subject to copy/paste errors. This means stakeholders could be making decisions based on incomplete or outdated data, putting your bank’s future in jeopardy.

There are other problems that can increase risk as well. If credit administrators can’t easily see all pertinent information about a loan in one place, they are more likely to miss important risk indicators. In situations like these, high-quality UX becomes more than a trendy buzzword. It becomes a real solution for mitigating risk for your bank.

Frustrated employees

Poorly designed banking software can create real frustration for those employees who live in these systems every day. The slow, tedious processes can take a toll on an employee’s psyche and negatively impact their job satisfaction. More than once, we’ve heard from bankers who have left a bank due in part to their frustration with difficult systems. Higher turnover rates create disruption in your operation and will inevitably prove costly to your organization.

Good UX, on the other hand, leads to happy employees, and happy employees are more productive and more likely to remain loyal to the bank. This has a ripple effect on your company culture, helping you cultivate an environment where people actually want to work. Investing in better systems shows employees that you value their efforts and can help improve retention while making everyone’s job a little bit more enjoyable.

Great UX isn’t easy. It’s both art and science. It’s about simplicity, visual appeal and an intuitive process. And it’s not as simple as adding new screens on top of a legacy core. To truly make a system user friendly, you need to consider UX from the earliest stages of the system’s design. The architects of these systems need to understand how bankers work, what they need and what will make their lives easier. By using a software solution designed and built by people who have real experience in the banking industry, you can start delivering a better user experience for your employees and produce significant benefits for your organization.

Want to empower your employees with a system they’ll actually enjoy using? Contact BankPoint or schedule a demo to see how our powerful bank management software, designed by banking experts, can help your team do its best work.

Why credit administration shouldn’t be ignored

Not long ago, I was talking to the CEO of a mid-sized bank, and I asked him how he makes funding decisions when looking to add new technology or software systems. He told me that when it comes to spending money on software, he only listens to two people: 1) the CEOs of other banks, and 2) “Whatever my chief lending officer says.”

The question that immediately popped into my head was, “Why doesn’t the chief credit officer have a say?”

This situation is not unique. For a long time, credit administration has taken somewhat of a back seat when it comes to resource prioritization within banks. But this mindset can be dangerous; if you don’t give credit administrators the budget they need, it can come back to bite you in a number of ways. Here’s why bankers would be wise to take a second look at how they allocate resources and why credit administration deserves to be a bigger priority.

The resource disparity

It’s not hard to understand why credit administration can sometimes get overlooked. The lending side of the house gets the most investment because they are the ones bringing in the revenue. When push comes to shove, the money makers are the ones who will receive the most attention.

Bank CEOs usually understand the importance of managing the loan portfolio. So, it’s not as if credit administrators have been completely forgotten. They just don’t get the funding priority, while it often feels like the lending team has a blank check. In our view, credit administration is just as important as loan production, and closing the resource gap can help decrease risk and increase efficiency for your bank.

Limiting credit risk

What’s the biggest reason banks should invest more in their credit administration department? Risk mitigation. When credit administration systems are ignored, spreadsheets can run wild. This opens the door to numerous risks and errors, including criticism from auditors and examiners.

Additionally, outdated systems can open you up to risk because administrators are unable to gather and analyze data in a coherent way. They are left using multiple systems and spreadsheets to get a complete view of a loan, and this fragmented process makes it easier to miss important risk indicators. The nature of a credit administrator’s job requires them to have powerful tools that increase visibility, not limit it. To mitigate risk, banks should invest in systems that make it easier for credit administrators to see the complete picture in one place.

Increasing operational efficiency

Another reason to invest in your credit administration is to improve operational efficiency for your employees. When credit administrators are forced to use clunky, outdated systems, they can’t access important information in a succinct way. Fumbling through multiple systems and screens to find key data points increases the time it takes to perform even the most routine tasks. Performing a simple data extraction will often involve IT, and now you’ve got multiple employees wasting time. What could be a simple and straightforward loan review process is now a slow, cumbersome and ultimately expensive process.

Outdated software can also have a negative impact on your team’s overall job satisfaction. Poorly designed systems can be frustrating to use, and if credit administrators see other departments getting shiny new systems, they can feel like they aren’t valued by the organization. This hurts your company culture and could lead to costly turnover down the road. By investing in new software and giving credit administrators tools that make their jobs faster and easier, banks are demonstrating their support, keeping employees happy and improving the efficiency of their work, all of which leads to improved profitability for the bank.

Credit administration and loan production are two sides of the same coin. But for too long, resources have been weighted significantly toward the lenders. It’s time for a change. By reassessing how you support your credit administration team, you can mitigate risk, improve operations and ultimately save your bank money.

Want to empower your credit administration department to do their best work? Contact BankPoint or schedule a demo to see how our comprehensive bank management solution can drive efficiency and mitigate risk for your organization.

Why it’s so hard for banks to get answers from their systems

It starts with a simple question from a director or regulator about the bank’s loans, deposits or customers.  It should be easy to answer, but for some reason, it takes days or weeks to get the information.

The struggle of bank executives to pull answers from their core systems has been on my mind lately, so I asked a few how often they encounter this problem:

“Just recently, our examiners asked for a detailed listing showing applicable data around brokered, listing service and money desk deposits. I needed a way to get the answers quickly.”
– COO at a Texas bank, $4 billion in assets

“It’s definitely a pain point for us. We spend so much time assembling data to get basic intelligence about our business activities; those delays add up in terms of delayed decision making. We want to make faster, more informed decisions.”
CEO at a Missouri Bank, $2 billion in assets

It has always been surprising to me that it is so difficult for executives to answer basic questions using their systems. The process to extract this information is often manual and painfully slow, involving subordinates who push down the request to their subordinates and the manual aggregation of data from various systems and even paper files. The actual question can take days or weeks to get answered.

In our experience, bankers are hampered by three big problems. Here’s what they can do about them:

Core systems designed for processing, not questions

Banks in the US live and die with their core, but these systems were designed for processing, not reporting. While the core vendors often supply reporting and business intelligence tools, they may not include or store information from other systems or providers. Ease of use can also be a problem; many systems require someone with technical know-how to coax out the answers so they can be manually merged with results from other systems. To fix this, banks should consider implementing a simple enterprise reporting solution that consolidates information from multiple systems, including the core.

Disparate systems don’t talk to each other

One of our clients recently identified 72 different systems that were connected to their legacy core system during a conversion. These systems were not well integrated or configured so that executives could poll them for an answer. Banks often accumulate these systems as individual departments select solutions that fits their specific needs, such as loan review, credit administration or lending. But this creates massive information redundancy, which flourishes because no one is charged with addressing this holistically.

To help remedy this problem, banks should consider hiring a solution architect to analyze their existing systems for redundancies,  and then craft a roadmap for eliminating and consolidating systems. A smart workaround at banks where a full-time systems architect may not be practical might be to select and implement a system that has built-in best practices. These systems can’t eliminate all the redundancies but can address them by integrating different systems and clearly identifying the systems of record for critical business information.

Failed system implementations

Vendors are good at selling software with slick demonstrations that seem easy to use. But many bankers have experienced failed implementations, which can happen when vendors are more focused on setup and configuration and less on the adoption process. Vendors need to serve as true partners for clients, guiding them through the mine fields and providing solutions when issues arise.

That puts the onus on bank executives when it comes to vendor selection. Bankers need to consider a vendor’s willingness and ability to be a true consulting partner, and how they will work to understand a bank’s business and incorporate its unique needs into their system.

Implementing a solution that can seamlessly generate answers to bankers’ questions can be a sizable undertaking, but banks can make vast improvements by implementing a consolidated reporting solution, eliminating redundancies across systems and selecting vendors that are known for their ability to partner with clients.

Want to get more from your core banking system? Contact BankPoint today to schedule a demo of our powerful bank management solution.